FAQ

Frequently asked questions:

1. What is The Mud Box?
The Mud Box delivers hand-picked gear and accessories to Jeep enthusiasts every month. A true monthly subscription box for the off road / Jeep enthusiast. Around the 1st/2nd week of the month, you’ll be sent a box with wearable and/or usable products.

2. How does it work?
Once a month, right around the 1st/2nd week of the month, you’ll be sent a box full of Jeep goods, right at your doorstep. You’ll find t-shirts, hats, stickers, tire deflators, lighting accessories, and more. It’s as simple as that!

3. How much does it cost?
The Mud Box brings you great monthly packages for just $35 + $9.99 S + H. The retail value is always more than the cost you pay.

4. What are my payment options?
The Mud Box currently accepts many payment types in checkout.

5. What’s inside The Mud Box?
We believe the secret to life is Jeeping. To us, that means whether you’re in the Jeep, at the office, or under the hood you have the gear to have fun or fix it.

6. How does billing work?
We’re a monthly subscription: that means you are rebilled every month unless you purchase a one-time gift. Rebilling occurs the first day of the month.

7. What is this month’s deadline?
We generally ship around the 1st/2nd week of the month. If you’d like to know if you made this month’s deadline, you can e-mail us at any time at themudbox@hotmail.com.

8. Where and how do you ship?
The Mud Box ships via USPS Priority Mail, UPS, and FEDEX which is delivered to all US States (incl. Alaska & Hawaii), territories, and APO addresses. APO addresses should allow up to 7 days additional delivery time, and thank you for your service!

9. How can I cancel my subscription and/or receive a refund?
If you ever need to close your subscription, just log into your account and cancel! 

We currently are unable to process refunds, once you buy you have committed that least one box. You may cancel at any time. (Ps. If you’re ever dissatisfied, we’ll do our best to make your experience great!)

10. How do I contact you?
You can contact us at anytime at themudbox@hotmail.com. We pride ourselves on customer service and you will receive a reply within one (1) business day.